In this episode of Life of a CISO, Dr. Eric Cole sits down with communication strategist and tech-human behavior expert Dr. Jill Schiefelbein. Together, they explore the critical intersection of cybersecurity, leadership, and communication—diving into why technical solutions alone aren’t enough without clear messaging to executives, employees, and end users. From making the case for two-factor authentication to understanding how AI is transforming daily workflows, Dr. Jill shares powerful insights on bridging the gap between technical experts and business leaders. Whether you’re a CISO, aspiring leader, or simply curious about the future of cybersecurity and AI, this episode offers practical advice to level up both your technical and communication game.
In this episode:
- 00:00 – Introduction to Cybersecurity Communication
- 03:01 – Understanding the Importance of 2FA
- 05:59 – Bridging the Gap Between Tech and Non-Tech
- 08:38 – The Role of AI in the Workforce
- 11:51 – Effective Communication Strategies for Tech Professionals
- 14:29 – Building Agency and Empowering Teams
- 17:46 – The Value of Allowing Failure
- 20:39 – Navigating Conflicting Objectives in Teams
- 23:43 – The Concept of Zero-Sum Games in Communication
- 26:38 – Creating a Six-Month Communication Improvement Plan
